The Softer Side of SharePoint – Dialogue Mapping Case Study

This is the first in a series of articles motivated by attending Paul Culmsee’s “SharePoint Governance and Information Architecture Master Class” (read my review here), and the last 1-2 years of my career knowing there are better ways to get people to work together to improve business outcomes.  When you look at utilizing SharePoint within an organization, there needs to be shared understanding around four questions, which will enable you to steer the usage of SharePoint to support the business and help drive value.

  • What is the future state you want to achieve and what does it look like?
  • Why did you choose that specific future state, as opposed to other options?
  • Who will do what to get you to that state?
  • How will you get to that state?

Within the SharePoint community, it seems challenging to find a lot of how-to’s in regards to getting the what and why answered in a more efficient and effective manner.  In my opinion, it is nearly impossible to have a long-term functioning SharePoint platform that continually helps drive business value without the “what” and “why” being transparent throughout the organization. 

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